Our website address is: http://www.mkvphysio.co.uk

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COOKIES

To enable us to monitor and improve the website, we may gather certain information about you when you use it, including details of your operating system, browser version, domain name and IP address, and the details of the website you came from.

mkvphysio.co.uk uses cookies. Cookies are small files that are placed on your computer by your browser which allow us to remember you each time you visit. Cookies contain no personal details about you and they can be disabled by changing your browser preferences. Google Analytics is also used to track website trends without identifying individual visitors. The cookie used by Google Analytics stores information such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to mkvphysio.co.uk

When using mkvphysio.co.uk website you consent to the collection and use of this information.  If you do not wish to have this information collected please change your computer’s security settings to block cookies.  However, blocking cookies may restrict access to the website.

You may change your Cookie Preferences by clicking here: Cookie Settings

PRIVACY

Why do we collect personal information about you?

MKV Physio collects personal information about you to inform you about, and provide you with services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.

MKV Physiotherapy collects the following types of personal information about you:

~ Identity data – Forename and surname, Company name (if relevant), gender, marital and family status (if you make this known to us in our dealings), birth date, medical information.

~ Contact data – E-mail address, Telephone number, Address, Delivery name and address

~ Transaction data – Details of the MKV Physiotherapy products or service you have purchased from us and information about whether or not payment has been made

~ Profile data such as purchases made or services booked by you, your interests and preferences and any feedback and survey responses

~ Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services.  For example, if you are using the site on your mobile, you may choose to provide us with location data.  The information we obtain from those services does depend on your settings for that service or their privacy policies.  So you should always regularly check what those are.

How do we receive personal information about you?

MKV Physiotherapy receives this personal information about you when you contact us directly or via email or telephone or visit the MKV Physiotherapy website to request to purchase a product or service, to make a general enquiry, to book an appointment, to provide us with feedback or to request marketing information.

How do we use Personal Information about you?

We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those do not override your interests and rights, for legal compliance and where none of those apply, with your consent.

MKV Physiotherapy uses personal information about you:

~ to identify who you are when you contact us

~ to provide you with the MKV Physiotherapy products or services you have requested (and note we may not be able to perform a contract to provide products or services if you fail to provide certain of the information requested)

~ to ensure payment for MKV Physiotherapy products or services purchased and to prevent or detect fraud

~ to understand what MKV Physiotherapy products or services you may be interested in

~ to contact you regarding your MKV Physiotherapy products or services to provide you with e-receipts, to answer your general enquiries or to administer warranty claims or product safety related communications

~ to contact you regarding your MKV Physiotherapy services to update you regarding your bookings

~ to improve MKV Physiotherapy products or services and to carry out customer surveys

~ to resolve complaints or issues you may have with a MKV Physiotherapy product or service

~ to send you marketing information about MKV products or services or general MKV Physiotherapy news that you may be interested in, if you have opted into receiving this service

~ to invite you to MKV Physiotherapy events you may be interested in

~ to improve our customer relationship with you

How will we contact you?

MKV Physiotherapy may contact you by post, telephone, email and/or text message, unless you have told us not to.

TREATMENT PRIVACY

When you fill out any of our paperwork, we store your information on our password protected record system. When paperwork has been entered onto this system, it is then shredded. We collect this information to ensure we are carrying out safe, risk-assessed treatment. We may also use this information when contacting your General Practitioner, Consultant, Surgeon or other medical practitioner. We will always ask your permission before doing this.

Every so often, we may use your email address to send you offers or newsletters. These will always be relevant to our healthcare services and we only send information we believe to be beneficial to you. You will always have the option to unsubscribe from these emails.

Clinical Notes

We use a hosted system called Cliniko to book appointments and store patients’ records.

Cliniko ensure all data of clients is protected to the highest possible level.  Find out more: https://www.cliniko.com/security/

Cliniko acts as our data processor, i.e. they store data only and have no decision making in changing or editing your data – MKV Physiotherapy is the data controller.

As with form-based information, any medical notes completed by a practitioner after any appointment will be entered on to our password protected record system. No one will have access to these notes

apart from clinical members of staff at MkV Physiotherapy. Clinical notes will only be shared at your written request. Reception staff are able to access non clinical information only eg. your demographic details which are necessary for appointments and billing.

Any clinical letters written are either sent by post or emailed using a password protected format.

This includes the reception team, your personal practitioner and all other practitioners. They cannot be accessed by anybody else. Paperwork awaiting entry onto our system is locked away securely until shredded. All computers and phones are locked away when the clinic is closed.

Please note that we may, in some cases, need to disclose details provided by you to police/other enforcement agencies to assist with investigations when required to do so, by law.

We take every precaution to ensure that your personal information is safe and secure, and only used for its intended purpose as described in this policy.

Retention Policy

Initially medical records will be retained for eight years from the last treatment date for adults and up to the age of 25 years old for children (under 18) in order to meet professional healthcare record management guidance as set out by the Chartered Society of Physiotherapy. However we will keep medical records indefinitely unless you ask us to destroy them, in which case, they will be destroyed immediately. Please contact us in writing/email to do so.

Data Storage

All data is held within the UK. MKV Physio does not store personal data outside the EEA.

Your rights under GDPR

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

If you have any questions about the protection of your data, please e-mail us at

We will make every effort to respond to any query in a satisfactory way.

For the avoidance of doubt, MKV Physiotherapy will not pass data to any third parties except to enable you to receive information you have requested to be sent to you by post or email.

Our site may link to other websites and we are not responsible for their data policies or procedures or their content.

If you are concerned about how your data is stored please contact us by email for further information; if you are not satisfied with our response you have the right to complain to the Information Commissioners Office (ICO) with whom we are registered.
ICO Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113